enismirdal (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
enismirdal) wrote2013-03-08 09:57 pm
enismirdal) wrote2013-03-08 09:57 pm
Be sold to Sky...
I understand that Be broadband has been sold to Sky (first I heard about this was when they wrote to me and told me though, so good on them for keeping their customers in the loop). Apparently Be is being subsumed and will exist no longer, and Be customers will be moved to Sky.
I went with Be precisely because I didn't want to buy my internet from a big faceless company with dubious ethics, indifferent customer service and a bad reputation. I don't particularly want to be a minion of the Sky empire. I'm therefore planning to jump ship the moment I become a Sky customer, if not before.
Where should I go next? I am pretty certain I am not going near TalkTalk, BT, Virgin Media or Sky. I understand o2 broadband, being owned by the same people as Be largely, is going the same way: into Sky. At the moment, Plusnet sounds like it could be the best option. But I'd like personal recommendations.
I don't particularly care how much it costs if it's good (well, as long as it's less than around £20 per month). I want a decent speed (10Mbps or better), unlimited downloads, GOOD customer service (don't care whether the call centres are UK or international, as long as the staff are competent and knowledgeable and I can follow them on the phone without needing all my spoons).
Our phone is currently with Post Office (basically a BT line, but without having to deal with 12 month contract boringness) - no problems with them so far. Anyone tried their broadband?
tl;dr: So, folks...who is the best broadband provider? Reliability and top-notch customer service are my main criteria.
ETA: Oooh, John Lewis does broadband! What's the buzz on them? Any good?
I went with Be precisely because I didn't want to buy my internet from a big faceless company with dubious ethics, indifferent customer service and a bad reputation. I don't particularly want to be a minion of the Sky empire. I'm therefore planning to jump ship the moment I become a Sky customer, if not before.
Where should I go next? I am pretty certain I am not going near TalkTalk, BT, Virgin Media or Sky. I understand o2 broadband, being owned by the same people as Be largely, is going the same way: into Sky. At the moment, Plusnet sounds like it could be the best option. But I'd like personal recommendations.
I don't particularly care how much it costs if it's good (well, as long as it's less than around £20 per month). I want a decent speed (10Mbps or better), unlimited downloads, GOOD customer service (don't care whether the call centres are UK or international, as long as the staff are competent and knowledgeable and I can follow them on the phone without needing all my spoons).
Our phone is currently with Post Office (basically a BT line, but without having to deal with 12 month contract boringness) - no problems with them so far. Anyone tried their broadband?
tl;dr: So, folks...who is the best broadband provider? Reliability and top-notch customer service are my main criteria.
ETA: Oooh, John Lewis does broadband! What's the buzz on them? Any good?
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My personal reasoning for being happier with Plusnet (or Greenbee) is that while they're owned by BT they are easier to get in contact with, don't send you to callcentres with people who don't speak fluent English or palm you off, and it's often easier to cast Summon BT Engineer if you have a quasi-independent ISP to do it for you than having to contact BT directly. A layer of insulation from the fail, perhaps?
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