Be sold to Sky...
8 March 2013 21:57![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
enismirdalI understand that Be broadband has been sold to Sky (first I heard about this was when they wrote to me and told me though, so good on them for keeping their customers in the loop). Apparently Be is being subsumed and will exist no longer, and Be customers will be moved to Sky.
I went with Be precisely because I didn't want to buy my internet from a big faceless company with dubious ethics, indifferent customer service and a bad reputation. I don't particularly want to be a minion of the Sky empire. I'm therefore planning to jump ship the moment I become a Sky customer, if not before.
Where should I go next? I am pretty certain I am not going near TalkTalk, BT, Virgin Media or Sky. I understand o2 broadband, being owned by the same people as Be largely, is going the same way: into Sky. At the moment, Plusnet sounds like it could be the best option. But I'd like personal recommendations.
I don't particularly care how much it costs if it's good (well, as long as it's less than around £20 per month). I want a decent speed (10Mbps or better), unlimited downloads, GOOD customer service (don't care whether the call centres are UK or international, as long as the staff are competent and knowledgeable and I can follow them on the phone without needing all my spoons).
Our phone is currently with Post Office (basically a BT line, but without having to deal with 12 month contract boringness) - no problems with them so far. Anyone tried their broadband?
tl;dr: So, folks...who is the best broadband provider? Reliability and top-notch customer service are my main criteria.
ETA: Oooh, John Lewis does broadband! What's the buzz on them? Any good?
I went with Be precisely because I didn't want to buy my internet from a big faceless company with dubious ethics, indifferent customer service and a bad reputation. I don't particularly want to be a minion of the Sky empire. I'm therefore planning to jump ship the moment I become a Sky customer, if not before.
Where should I go next? I am pretty certain I am not going near TalkTalk, BT, Virgin Media or Sky. I understand o2 broadband, being owned by the same people as Be largely, is going the same way: into Sky. At the moment, Plusnet sounds like it could be the best option. But I'd like personal recommendations.
I don't particularly care how much it costs if it's good (well, as long as it's less than around £20 per month). I want a decent speed (10Mbps or better), unlimited downloads, GOOD customer service (don't care whether the call centres are UK or international, as long as the staff are competent and knowledgeable and I can follow them on the phone without needing all my spoons).
Our phone is currently with Post Office (basically a BT line, but without having to deal with 12 month contract boringness) - no problems with them so far. Anyone tried their broadband?
tl;dr: So, folks...who is the best broadband provider? Reliability and top-notch customer service are my main criteria.
ETA: Oooh, John Lewis does broadband! What's the buzz on them? Any good?
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no subject
Date: 9 Mar 2013 16:05 (UTC)Don't think they offer unlimited, however - I believe all their options have monthly download limits and you pay more for a higher allowance.
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Date: 9 Mar 2013 17:05 (UTC)To be honest we're not insanely heavy users, but our TV reception is pretty poor so we use iPlayer most days (sometimes streaming 2 shows at once) - so I'm guessing we use in excess of 50GB per month, but haven't actually got data on this. So a package that would support up to 100GB a month would probably be fine in practice.
This is looking like a good option... :)